Mar 09

Welcome to McStupids!

ronald_mcdonaldWhen I was a teen age boy after school and summer jobs were hard to come back. There was not a lot of opportunity. If one was fortunate, they might get a part-time job working at the corner “filling station” or maybe a job at the local Mom and Pop Grocery store, sweeping up and stocking shelves. Mostly we made money when the opportunity presented itself, i.e., raking leaves in the fall, shoveling snow in the winter, and mowing lawns in the spring and summer. Some of us worked as  a caddy at the local golf course but I wasn’t really cut out for that work. I could not tell a putter from a socket wrench (and I still can’t). Back then there were no fast food restaurants. The only ones were White Castle and The Golden Point.

Which brings me to the point of this blog. Why is it that today’s young, who have a plethora of jobs to select from, either choose not to work, or if they do get a job, that act as if it is owed to them. I don’t think it is too much to expect a little courtesy and respect when ordering your lunch. I don’t think it is too much, but apparently it is. The words Sir and Ma’am do not exist in their vocabulary. When I was young I would have never considered addressing an adult by their first name. Even our closest neighbors were addressed as Mr. and Mrs. I can not help but wonder why this respect is no longer being taught and required of younger people. I probably sound like an old fuddy duddy but the fact of the matter is, I do not think any young person knows me well enough to address me by my first name.

In case you are wondering what brought this rant on, here is the story. My son, my grandson, and my self were on our way home from the barber several weeks ago and made a stop at a nearby McDonald restaurant. The order was simple. My son ordered two Happy Meals and a double stack. That was the first problem. The jerk taking the order was completely confused by the order for a double stack and then informed us with dripping sarcasm that we were at McDonald’s, not a Wendy s. It got so flustered by this that he forgot the first part of the order. My son patiently repeated two happy meals, with a coke, and further informed them that one was for a boy and one was for a girl. To summarize, the oder was for two happy meals and a McDouble. Not to complicated. Arriving at the second window where we were told to pull forward and the order would be brought out.

When the order was delivers it consisted of a double cheese burger, a cheese burger, and a happy meal. The person who brought it out decided it was preferable to argue the content then to get it right. It went back in, came back out, and the order will still wrong as the second happy meal had a cheese burger, not a ham burger. Trust me when I say this, my Granddaughter does not accept cheese on her hamburger. When the mental midget was informed it was a cheeseburger and not a hamburger. Again with the sarcasm as he said “oh, now it is a hamburger”. My son jumped out of the car (mental thought he was about to die) and they both went inside to speak with the manager. Several minutes later he returned with the correct order. What he did not return with was an apology, nor a promise to make it right, nor any other gratuity that would indicate to us that McDonald s was truly interested in our return business.

By the way, mental midget appeared to be about 18 years of age. It is truly sad to see such a young person and to realize they have already peaked. But that is your problem, not mine. But I can’t help but wonder, if your parents had brought up right, had taught you how to treat others with respect and dignity, they maybe the entire incident would have been better handled. Think about it.

 

Those are my thoughts, what are yours?

 

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    • Scott Warren on March 9, 2013 at 3:56 pm
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    It’s all about the education they are recieving. If they can’t get a stupid menu order right, how they hell are they going to lead to lead this country in technology– NOT!!

    • Tim on March 10, 2013 at 10:34 am
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    I’m a big believer in politeness and courtesy. I hammer it into my kids. IF you learn to be polite, it takes you out of your little world and helps you to remember that other people are out there.

      • Tom on March 10, 2013 at 10:58 am
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      You take away all their ammunition when you are courtesy. It is hard to stay angry and keep yelling a someone who smiles and returns anger with kindness.

    • Mark Sherman on March 10, 2013 at 10:43 am
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    One day we went through an eating place at Kings Island. The cash register girl said: “$10.37.” I gave her a 10, a quarter, a dime, and two pennies. She said: “Is this correct change?”

    • Anonymous on March 11, 2013 at 10:47 am
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    Well you do have some fuddy duddy tendencies but this is not one of them. The supplier needs to please. Everybody makes mistakes. The key to recovering from these mistakes is to be super attentive to what the customer actually wants and give them your full attention. A Pleasanr attitude will go a long way to resolving the situation instead of sending it straight downhill. For the number of times you had to get out of the car to get it right they should have given you your entire meal free!!

    • Sherry on March 11, 2013 at 7:07 pm
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    Sounds like McDonalds is getting too big for their britches; ” putting up with that type of an employee”. I think Corporate needs to be informed of what type of customer service their teaching their employees to be. The way that punk treated you guys that day, was not his first time to act that way!

    • Tim on October 21, 2014 at 12:29 pm
    • Reply

    Let us not forget that we allow this to happen by continuing to patronize these establishments. Can you imagine if we could black out McDonald’s for just one day what kind of message it would send?

  1. […] have previously spoken on the subject of poor customer service in another blog article regarding service at a local fast food franchise. But that was mild compared to the ongoing saga of […]

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